Reseller Terms and Conditions

 

Updated: 01 January 2026

 

By placing an order with Multplx Ltd, you agree to be bound by these Reseller Terms and Conditions. These terms apply to all purchases unless otherwise agreed in writing.

These Terms and Conditions (the "Agreement") apply to the sale of products by Multplx Ltd (250a Kennington Lane, London, SE11 5RD, United Kingdom) (the "Supplier," "we," "us") to you, the independent reseller (the "Reseller," "you," or "Buyer" where purchasing goods).


1. Definitions and General Terms

 

1.1 Key Definitions

  • Buyer/Reseller: The organisation or person who purchases Products from the Supplier for the purpose of resale.
  • Products: The articles or goods to be supplied to the Buyer by the Supplier.
  • Intellectual Property Rights (IPR): All patents, registered and unregistered designs, copyright, trademarks, know-how, and all other forms of intellectual property enforceable anywhere in the world.

1.2 Application of Terms

These Terms are the only terms that apply to the sale of Products. They exclude all other terms (including any terms you provide on purchase orders or during negotiation) unless we have specifically agreed to them in writing.

1.3 Changes to Terms

Any change or special condition to this Agreement is not valid unless agreed upon by a representative of the Supplier in writing.


2. Orders, Pricing, and Payment

 

2.1 Product Pricing

The price you pay for the Products will be the Reseller Price (RP), unless a different price is agreed in writing. The price is exclusive of VAT, duties, delivery costs, customs clearance fees, or any other applicable local charges, unless otherwise agreed in writing.

2.2 Credit and Payment

  • Credit Terms: We may offer you credit, subject to a satisfactory credit check at our sole discretion. If credit is offered, payment is due within 30 days of the date of our invoice.
  • Non-Credit Orders: If credit is not offered, payment is required before we release the Products for delivery.

2.3 Late Payment

We are entitled to charge interest on overdue invoices from the due date until payment is received in full, at a rate of 8% per annum, or the maximum rate permitted by applicable law, whichever is lower. Interest accrues daily.

2.4 Consequences of Non-Payment

If payment (or any part of it) is not made by the due date, we have the right to:

  • Require full payment in advance for any Products not yet delivered.
  • Refuse to make any further deliveries without incurring any liability to you for non-delivery or delay.


3. Product Description, Samples, and Delivery

 

3.1 Product Description

Any description applied to the Products is for identification only. By entering into this Agreement, you affirm that you do not rely on the description when purchasing the Products.

3.2 Samples

If a sample of the Products is shown to you, you accept that the sample is representative in nature and the bulk of the order may have slight differences due to the manufacturing process.

3.3 Delivery Location

Unless agreed otherwise in writing, delivery will take place at the address you specify. You must make all necessary arrangements to accept the Products when they are delivered.

3.4 Failure to Take Delivery

If we are unable to deliver the Products due to actions or circumstances under your control, we may place the Products in storage. You will be liable for any costs associated with such storage.

3.5 Reporting Issues

Any damages, shortages, over-deliveries, or duplicated orders must be reported to the Supplier in writing within 14 days of signed receipt to enable a replacement or refund.


4. Risk and Title (Ownership)

 

4.1 Risk

The risk of loss or damage to the Products transfers to you upon receipt of the goods. If you choose to collect the Products yourself, the risk passes when the Products are entrusted to you or set aside for collection, whichever happens first.

4.2 Title

Ownership (Title) of the Products shall not pass to you until we have received payment in full for those specific Products.


5. Returns and Reseller Status

 

5.1 Firm Sale Basis

All sales are on a firm sale basis. This means we will not accept the return of Products you have not required or sold, unless we have agreed to a return in writing.

5.2 Authorised Returns (Unused Goods)

If we agree to accept a return for Products that are not damaged, the following conditions apply:

  • The return must be authorised in writing by a representative of the Supplier.
  • You are responsible for the cost of carriage.
  • The Products must be carefully packaged to avoid damage in transit. We will not be obliged to accept damaged goods.
  • We will only accept returns for Products that appear in our current Publication List.
  • Credit will only be given for goods that are in saleable condition.

5.3 Faulty Goods Returns

If any Product is found to be defective within the warranty period, we will (at our discretion) repair, replace, or credit the Product. Return must be authorised in advance and accompanied by proof of purchase.

5.4 Reseller Relationship

You operate as an independent contractor. Nothing in this Agreement makes us partners, or makes you our employee or legal agent. You cannot enter into any contract on our behalf.

5.5 Assignment

You may not transfer or sub-contract your obligations or rights under this Agreement to any third party without our prior written consent.


6. Reseller Obligations

 

6.1 Territory and Channels

You must not resell Products on third-party online marketplaces (e.g., Amazon, eBay) without our prior written approval.

6.2 Sales Conduct

You agree to represent the Multplx brand professionally and accurately and must not alter, repackage, or misrepresent Products in any way.

6.3 Use of Name and Logo

By becoming an authorised reseller, you grant Multplx Ltd a non-exclusive, royalty-free licence to use your company name and logo in our marketing materials, reseller listings, and promotional content, including (but not limited to) our website, sales decks, and social media.

If at any time you wish to revoke this permission, you may notify us in writing and we will remove your logo or name from future use within a reasonable time.

6.4 Minimum Advertised Price (MAP)

We may, from time to time, provide a Minimum Advertised Price (MAP) for certain Products to maintain brand value.

You agree not to advertise these Products, whether in print or online at a price lower than the MAP specified in our current price list.

This policy applies only to advertised prices and does not restrict the actual price at which you sell the Product to an end-customer in a private transaction.

We reserve the right to refuse further orders if these advertising standards are not met.



7. Intellectual Property Rights (IPR) and Liability

 

7.1 Supplier's IPR

All IPR produced from or arising as a result of the performance of this Agreement (e.g., new designs or processes) shall become the absolute property of the Supplier. You must take all necessary steps to ensure these rights vest in the Supplier.

7.2 Warranty and Liability Cap

We warrant that the Products will be free from material defects in material and workmanship for a period of 12 months from the date of shipment to you.

Limitation: The Supplier shall not be liable for any loss or damage suffered by you in excess of the contract price of the specific Products to which the claim relates.

7.3 Death and Personal Injury

Nothing in this Agreement limits or excludes the Supplier's liability for death or personal injury caused by our negligence or the negligence of our employees or agents.



8. General Provisions

 

8.1 Governing Law and Jurisdiction

This Agreement shall be governed by and interpreted in accordance with the laws of England. Both parties agree to the exclusive jurisdiction of the English courts.

8.2 Entire Agreement

This document sets out the entire agreement between you and us concerning the sale of the Products and replaces all previous agreements.

8.3 Force Majeure

We are not liable for any delay or failure to perform our obligations if the cause is an event or circumstance outside of our reasonable control (e.g., acts of God, strikes, fire, or breakdown of machinery). If the delay persists for a time we consider unreasonable, we may terminate the contract without liability.

8.4 Severability

If any part of these Terms is deemed invalid or unenforceable by a court, that part will be removed, and the remaining provisions will continue in full force and effect.

8.5 Waiver

If either party fails to enforce any term of this Agreement at any time, it does not mean that party gives up the right to enforce the same term later.

8.6 Confidentiality

You agree to keep confidential all non-public information we disclose to you, including pricing, product plans, and customer information. This obligation continues after the termination of the Agreement.

8.7 Updates to Terms

We reserve the right to update these Terms from time to time. The current version will be made available at https://store.multplx.com/pages/reseller-terms-and-conditions, and continued ordering will be deemed acceptance of the updated Terms.