Returns and Exchanges

Hassle-free Returns 

We care about the way things are made and the products we have created at Multplx. We think you'll love them too, however, we know things aren't always meant to be. 

What is your returns policy?

If for any reason you are unsatisfied, Multplx gladly accepts returns on items that are in their original packaging and condition within 30-days for a full refund of the purchased price. If there is an issue with your order please get in touch with us at sales@multplx.com. 

*Important to note: Original shipping costs, import/duty, and customs fees are non-refundable. All items must be returned in their original packaging along with any additional components ( i.e. installation tools, screws etc) in order to be eligible for a refund.

 

How do I return my order? 

To submit your return request, please email sales@multplx.com with your order number and the zip/postal code from your shipping address, which can be found on your order confirmation email. All returns must include a copy of the invoice in the shipment to ensure the return is properly received once it is delivered. If you are unable to locate your invoice or the order number and zip code, please reach out to us directly at sales@multplx.com with the email address you placed the order under and we’ll be happy to provide that info.

Once we receive your email you will receive a reply confirming if you are eligible for a refund.  

All items need to be returned to:

Multplx
Arch 12
Raymouth Road
London
SE16 7BY
United Kingdom

*Important to note: Original shipping costs, import/duty, and customs fees are non-refundable. All items must be returned in an unused condition, and in their original packaging along with any additional components ( i.e. installation tools, screws etc) in order to be eligible for a refund.

 

How long does it take to process a return?

Once we receive your items, returns are processed within 7-10 business days.

There is a fault with the item, what are my options? 

If there is a fault with the item please reach out to us at sales@multplx.com.

 

Exchanges

 

As an e-commerce shop, we do not offer typical exchanges. If you would like to exchange your product in its original condition, please follow the return procedures outlined above and place a new order for your preferred item(s). You can do this at your earliest convenience by placing an order now so it ships asap, or you can wait until we've processed your refund. 

 

Distributors and Re-sellers

Please contact your account manager to discuss your return and warranty as the above terms DO NOT apply.